20+ years of experience in delivering successful digital product launches in financial services and for fintech start-ups. Deep experience in building greenfield teams and commercialising digital services. Interim management, due diligence and consulting
Frequently work with board-level senior executives on marketing and commercial issues at leading multinational companies such as VISA (Europe), Lloyds Bank (UK), BT (UK), Disney, Lebara (UK), Orange (UK & Asia Pacific), Vodafone (UK, Germany, Romania), AT&T (US) and MTN (West Africa) as well as private equity firms including GMT Partners (UK) and MC Ventures (US). International career exposure across Europe, US, Africa and Asia Pacific. Scrum certified and agile project management practitioner. Chaired various conferences including at Oxford, London and Dubai. Quoted in different publications including Economist Intelligence Unit (EIU), ACCA's Accountancy Futures Academy and Guardian newspaper
Head of Products
2017 - Current
Achieved app store rating of 4.6*(from more than 20,000 reviews) with half the customers migrated to the new app within 2 weeks of launch. (The old app rating was 1.5*)
Jointly developed API strategy with Solution Architect, leveraging existing core banking systems and accounted for constraints. Defined interim and end state of the API strategy. This includes not only internal-facing APIs but also third-party APIs as well
Developed the proposition and product roadmap through primary and secondary customer research to understand customer needs, complaints, and feedbacks; competitors assessment of direct and indirect competitors and cross-industry best practices; market trends analysis of fundamental services, value-added products as well as revenue-generating offers.
Senior Advisor (Programme Director)
Alvarez and Marsal
2016 Alvarez and Marsal is a consulting firm known for asking tough questions, listening well, digging in and getting our hands dirty. We are fact-driven and action-oriented. We move our clients forward, to where they need to be.
Implements Digital Banking project for one of the biggest incumbent retail bank
Part of bank-wide digital transformation initiative
Develops project governance and prioritisation of products and processes
Chief Product Director
2013 - 2016 Lebara is a mobile operator in 8 countries
2005 - 11 Greenwich Consulting is an International management consulting firm in digital, mobile and financial services.. Now acquired by Ernst & Young Advisory
Led and successfully delivered numerous projects such as:
Specialties: Digital, FinTech, mobile payments, wallet, mobile money & banking, APIs, Cloud, MVNO, mobile applications, mobile & broadband technologies, mobile telecoms, strategy, product development, business development, start-ups
Successful products launches
Mobile payment, money & banking consulting projects
Clients trusted Pang
Challenger Bank launch including partnership and product development
product successfully launched leveraging Open Banking and PSD2 regulation
Apple app store customer rating to 4.6* from 1.6*
Selected projects that I led or responsible for
"A rare example of someone who truly recognises the challenges and opportunities faced by the industry"
"... The success achieved on launch was impressive"